How to fight unsolicited texts if you have AT&T iPhone service

Have you ever received an unsolicited text on your iPhone from some scumbag trying to sell you something?

01 Text Scumbags IMG_7701

There’s a great way to fight this if you have AT&T. Forward it to their unsolicited legal department! When AT&T receives enough notices about a specific phone number or text block, they will take action on behalf of their subscribers!

First, PRESS DOWN on the original scumbag message until a pop-up appears and choose COPY.

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Now to back to your main text listing and make a NEW TEXT MESSAGE to the number 7726

03 Text Scumbags IMG_7703

Click and HOLD DOWN in the field you usually type things and choose PASTE and then SEND the message. In a few seconds, you will receive the confirmation AT&T has received this message and needs just one more thing to apply the big boot of justice to these internet roaches.

04 Text Scumbags IMG_7704

Now go BACK to the scumbag text message and choose DETAILS in the upper right corner.

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Once this window opens up, click on the I icon in the upper right corner.

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Press and HOLD DOWN on the scumbag’s phone number and choose COPY when the pop-up appears.

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Go alllll the way back to the message sent to 7726 and PASTE the phone number.

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That’s it!! You have just helped take one more dirtbag off the internet!

On a related note, since I have started doing this about three weeks ago, my unsolicited text messages on my AT&T cell phone have gone from about three per day to ZERO.

Consumer Reports says there is a significant design flaw in the new iPhone and do NOT recommend it

A new article on Bloomberg today whips out a size 13 chankla and goes all upside Steve Job’s head.

The first paragraph of the story says that “Consumer Reports said it isn’t recommending Apple Inc.’s iPhone 4 following tests confirming it has a hardware flaw that causes signal quality to degrade. “The problem seems to be a design flaw, and it is significant,” Mike Gikas, senior electronics editor for Consumer Reports”

Ouch! Ouch! Ouch!

And duh!

I’ve been suffering with AT&Ts craptacular service for years now, and it’s only a matter of time before I can finally get away from dropped calls, dozens of missed texts that suddenly flood in, and phones that don’t ring when someone calls me. But I have noticed the iPhone itself will completely “forget” it has WiFi, and will often power off for no reason. Neither of those problems have anything to do with AT&T’s service.

Maybe Apple and AT&T were made for each other after all.

For a brand new 2010 iPhone to drop calls because someone is “holding it wrong” is complete garbage. That should have been caught in the “alpha” stage of testing, not the “consumer testing” phase.

Here’s the link to the Bloomberg article.

AT&T covers more countries than actually exist?

AT&T now says they cover over 220 countries! That’s quite an upgrade to their cellular network!

AT&T Stupidity

AT&T Stupidity

This claim is really amazing since the United States’ State Department recognizes 194 independent countries and the UN says there are only 195!

Here’s the full list of countries from

Covering more than 25 imaginary countries! That’s AT&T!

Hey AT&T… tell the bonehead who came up with this ad to check out this crazy new thing called GOOGLE next time.

AT&T is dumping their ad campaign and is rebranding

AT&T just doesn’t know what the hell to do anymore.

On a new story on Business Insider, they say that “AT&T is undertaking an ambitious rebranding effort under the banner “Rethink Possible” that includes a redesign that updates its trademark logo.”

AT&T is pulling in the big guns on this, using Omnicom Group’s BBDO ad agency for this project. I worked with Omnicom a loooong time ago, and I know firsthand they’re an awesome company, so expect some slick ads and PR for AT&T coming soon.

But despite all this, AT&Ts service still sucks. Their horrible service is the core problem they either will not or can not address. Until that core problem is fixed, all this new and improved imaging will just be burning money. Because when Consumer Reports labels you as the “worst carrier in the US”, and hundreds of bloggers (like me!) go out of their way to mention how horrible the cellular service is and keep as many new customers away as possible, I predict AT&T is will *not* see a lot of new subscribers regardless of how awesome the new ads are going to be.

I also predict AT&T will see a big “churn” this year (customers leaving their sorry service), as the first generation iPhone customers will finally be free to leave their cellular contracts without a financial penalty.

Hey AT&T, you’re a lot like the punk fighter who talks a lot of smack but gets knocked out in the second round by the champ. Saying you’re awesome means nothing. Do you want people to take you seriously? Want to be the champ? Quit talking trash and show us something. Spend 3/4 of that “rebranding” budget on substantial network upgrades so your own customers will notice and freak out at how awesome things are now that their calls don’t drop every two minutes and they get more than one bar of signal on their phone. Make your service so wonderful people recommend you to their friends.

As Craig Ferguson would say, “Ah hah hah! Made myself laugh!”

Here’s the link to the story on Business Insider.

AT&T Fail Logo No 2

AT&T Fail Logo No 2

AT&T has a plan! Charge you more to fix their horrible cellular service!

AT&T just delivered another brilliant plan to fix their busted-ass antiquated network.

Starting their new project in San Francisco and New York, they intend to install a mini-cell tower in homes that are connected to their internet service to boost the homeowner’s cellphone signal.

But wait! There’s more! Since this is AT&T, they intend to charge $150 for installing and using this mini-cell tower, and will also charge additional minutes for cell phone calls that come in over this device!

AT&T is so damn stupid and incompetent, it’s amazing how they stay in business day to day.

Like one of their customers said in the article… ““They want to find a new way to make money off me, versus actually servicing me for the money I pay already… They’re trying to find a way to profit from their weakness.”

Here’s the link to the article on the New York Times.

New Sprint “Satisfaction Guaranteed or Money-Back” offer sounds very impressive

Sprint just announced a new “Satisfaction Guaranteed or Money-Back” offer.

“Beginning tomorrow, the Sprint Free Guarantee gives any customer opening a new line of service the chance to try Sprint for 30 days. If a customer isn’t completely satisfied, they can get reimbursed for the device purchase and activation fee, get the early termination fee waived, get a full refund for service plan monthly recurring charges incurred and get all associated taxes and Sprint surcharges associated with these charges waived. In addition, Sprint will waive the restocking fee for new customer exchanges as part of this policy.”

Dear Verizon: Wow. The gauntlet has been thrown. Any response?

Dear AT&T : You suck. Don’t bother pulling out some father’s brother’s newphew’s cousin’s former roommate of a celebrity for some lame commercials to pretend you can keep up with this.

For complete information about the Sprint Free Guarantee visit, beginning tomorrow.

Oh, now AT&T wants to improve their crap network [RANT]

Just saw this over on Consumerist…

“Following up on yesterday’s news that Apple is preparing to start production on Verizon-compatible iPhones, the Wall Street Journal now says that AT&T has been working since December to improve their existing networks to remain competitive when the inevitable battle for iPhone market share begins.”

Oh, now AT&T wants to improve their network now that a company with a superior network is coming along to take their customers!

Dear AT&T: It’s too late chumps. Far too late. For years I’ve had nothing but miserable service from since I purchased my iPhone. Constantly dropped calls. Calls that will not go through even after 4 or 5 tries. Suddenly getting a “7 missed calls” notice on my iPhone when it hasn’t rung all day. Having less than 1 bar 90% of the time. Phone conversations so distorted it sounds like I’m talking to an electronic robot and not another human being.

I can honestly say in the 12 years that I’ve had cell phones, AT&Ts service has been the absolute worst. The pinnacle of rotten, slipshod, and pathetic efforts that only a doddering company far past its’ time would have the nerve to pass off and sell. The fact that you launched a “100-day plan in late 2009” and are only now getting your pathetic tech up to date proves you really don’t give a damn about your customers.

You are the proud owners of the technical equivalent of a pitted gravel farm road, and are only now dimly aware of the concrete overpass about to take your livelihood away.

For the record, as of today, I’ve successfully kept 14 people off AT&T’s cellular service. That’s not a lot of people, but it’s 14 customers who now have a chance with a real wireless phone company.

I hope the Verizon story is true this time.

Here’s the story on Consumerist and on the Wall Street Journal.

Verizon to be the carrier for the upcoming Apple Tablet

Apple’s not-so-secret tablet is about to be unveiled next week. And from the looks of things, Apple has chosen Verizon to be the exclusive carrier for their new product!

Apple Tablet

Apple Tablet

Hey AT&T! Have you been paying attention? Do you see how things are about to get real ugly for your bottom line?

Instead of upgrading your rusty old network to keep iPhone customers happy, you decided to say things to your paying customers like You don’t have enough towers to handle the phone”… and to do things like charge your unlimited customers for using the network in an unlimited manner… and even get nailed by Consumer Reports as “the worst carrier in the Unuted States.”

So now that you fumbled the ball for a relatively simple thing, you’re going to be benched for the upcoming big game.

Verizon is not only about to take a huge chunk of AT&Ts iPhone customers away, but is now going to be the only US company to carry Apple’s new tablet.

I can’t wait!

Here’s the exclusive article on The Street about the Verizon / Apple deal.

Mark the Spot application – small problem

I downloaded the “Mark The Spot” application on the iTunes store so I could report problems with AT&Ts’ rotten service from my iPhone.

The application is pretty straightforward. You click on the problem, how often it happens, and hit submit.

AT&T iPhone Error Reporting 1

AT&T iPhone Error Reporting 1

There’s one small problem with this error reporting application. If you’re trying to tell AT&T there’s no coverage in the area you’re in, the application apparently does not retain the information for a delayed submission. Instead you will see…

AT&T iPhone Error Reporting 2

AT&T iPhone Error Reporting 2

So how am I supposed to tell AT&T there’s no coverage in an area if the application doesn’t save any data to submit later? How is this helping these idiots make their network any better?

AT&T says “you don’t have enough towers”

This was too good not to immediately post this morning.

According to an article on the consumerist, AT&T is no longer selling iPhones in New York City. You know… the New York City? One of the greatest cities in the United States?

When the Consumerist went online with AT&T customer service to find out why, they were told by a rep named Daphne… “I am happy to be helping you today. Yes, this is correct the phone is not offered to you because New York is not ready for the iPhone. You don’t have enough towers to handle the phone.”

AT&T is not even trying anymore. They actually have the unmitigated balls to tell a customer that it’s their fault there aren’t enough towers in their city. Instead of getting off their duff and fixing their network, they’re restricting sales to new, paying customers… customers who want to buy their product… because their busted-ass network is past their capacity to manage.

You don’t have enough towers to handle the phone.”

I think AT&Ts solution to the problem will be to fire Daphne, then issue a press release to say “we’re striving to be the best and will continue to do everything we can to be the best because we are the best at talking about what’s the best… blah blah blah.”

AT&T’s pinhead managers apparently decided not to let anyone else into their network because they’re past the maximum threshold their ancient system can handle, so they’re done with that city. And by proxy, so is the iPhone.

Hey Apple / Steve Jobs. You might want to review your contract with these idiots to see if there’s something in there you can hammer them with. Because, quite frankly, if you don’t do something about this, every other cellular carrier is going to notice you don’t mind when someone walks all over you and smacks you around a bit. And think of it this way, too… do you think Microsoft (under Gates or Ballmer) would stand for a fraction of this treatment from their partners? Ask yourself, What Would Microsoft Do if this was happening to them?

Time to unleash the hounds and get some respect back.