Time Warner ended partnership with Dell’s Sonic Wall

In a big giant bit of ugly news today, our local Time Warner rep informed me that Time Warner corporate is no longer offering Dell Sonic Wall products or services.

If you are in a Time Warner corporate environment and are currently using a Dell Sonic Wall product provided by Time Warner, you should have grandfathered-in support for the time being. HOWEVER, if your existing Sonic Wall goes out or you need to add to your WAN/LAN, your only option now will be to switch to Time Warner’s new Cisco/AdTran services or buy and config your own Sonic Wall.

Nightmare scenario: the corporate Sonic Wall goes out. Time Warner has nothing to drop ship you as a replacement. You will either have to re-configure your entire network through their new Cisco/AdTran services or find an identical Sonic Wall online to clone your previous config to. How long will either scenario take?

If you’re in this boat, contact your Time Warner rep for more details.

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