This was too good not to immediately post this morning.
According to an article on the consumerist, AT&T is no longer selling iPhones in New York City. You know… the New York City? One of the greatest cities in the United States?
When the Consumerist went online with AT&T customer service to find out why, they were told by a rep named Daphne… “I am happy to be helping you today. Yes, this is correct the phone is not offered to you because New York is not ready for the iPhone. You don’t have enough towers to handle the phone.”
AT&T is not even trying anymore. They actually have the unmitigated balls to tell a customer that it’s their fault there aren’t enough towers in their city. Instead of getting off their duff and fixing their network, they’re restricting sales to new, paying customers… customers who want to buy their product… because their busted-ass network is past their capacity to manage.
“You don’t have enough towers to handle the phone.”
I think AT&Ts solution to the problem will be to fire Daphne, then issue a press release to say “we’re striving to be the best and will continue to do everything we can to be the best because we are the best at talking about what’s the best… blah blah blah.”
AT&T’s pinhead managers apparently decided not to let anyone else into their network because they’re past the maximum threshold their ancient system can handle, so they’re done with that city. And by proxy, so is the iPhone.
Hey Apple / Steve Jobs. You might want to review your contract with these idiots to see if there’s something in there you can hammer them with. Because, quite frankly, if you don’t do something about this, every other cellular carrier is going to notice you don’t mind when someone walks all over you and smacks you around a bit. And think of it this way, too… do you think Microsoft (under Gates or Ballmer) would stand for a fraction of this treatment from their partners? Ask yourself, What Would Microsoft Do if this was happening to them?
Time to unleash the hounds and get some respect back.